Help when you need it.
...not 3 days from now
...not 3 days from now
We're happy to help
General support response
time during business hours is 1-2 hours.
Response time after hours is within 2-4 hours.
General support refers to issues with telco network issues, dropped calls, sound quality issues or any issues
originating from the telco network.
Support is also provided to identify possible issues related to on-site equipment. Maintenance, repair and
configuration of on-site networking equipment is the responsibility of the customer, their IT department or vendor.
Support for pre-existing telephones is limited to provisioning related issues during setup.
Handy Support tips
No Network Message
This usually means there's a problem with the physical connection between your phone and your building's networking hardware. Check the cables under the phone and at the wall jack. Reseat if necessary. Your phone should reboot and return to normal.
Black Phone Screen
If your phone has a black screen and does not light up when buttons are pressed, it is likely that your phone's power source is unplugged. Please check and reseat all cables from phone, wall jack and computer if applicable.
Video Camera Issue
If you can see your caller but they cannot see you,it is likely that your camera is off. Gently twist your camera head clockwise and your caller will be able to view you. You can also return the camera to the off status upon call completion for privacy concerns.
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